Difference: LaptopSupport (1 vs. 6)

Revision 62017-08-11 - GordonStewart

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Laptops

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 It is your responsibility to ensure that your laptop is kept secure and up-to-date. In particular, you should consider the following points:

  • The operating system and applications must be updated regularly. Automatic updates should be enabled where possible.
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  • Your laptop should have working anti-virus software, which should be kept up-to-date. This is particularly important for Microsoft Windows laptops.
  • You must take care to ensure that personal and confidential data is protected. If you have personal data on your laptop (e.g. information about students you teach, or lists of contact details for research collaborators) you should be using full disk encryption.
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  • Your laptop should have working anti-virus software, which should be kept up-to-date.
  • You must take care to ensure that personal and confidential data is protected. If you have personal data on your laptop (e.g. correspondence with or information about students you teach, or lists of contact details for research collaborators) you should be using full disk encryption.
 
  • You must ensure that important files are backed-up appropriately.

PPE IT support will be happy to advise on any of these topics.

Revision 52016-04-21 - GordonStewart

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Laptop Support

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Laptops

 
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<		While laptops provide flexibility they are difficult to maintain. Laptops are therefore provided with a minimal support policy of:
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>		Laptops are usually provided with little more than an operating system installed; different group members use their laptops in different ways, and so it is up to you to install the software that you need. You will find information about common applications, including Microsoft Office, in the software section of this site, and PPE IT support can also help if needed.
 
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  • Re-installation for troubled configurations.
  • Minimal help for software related issues: focusing on core applications.
  • Support for hardware related issues.
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>		It is your responsibility to ensure that your laptop is kept secure and up-to-date. In particular, you should consider the following points:
 
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<		Please read the LaptopAgreement before you start using your PPE laptop.
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  • The operating system and applications must be updated regularly. Automatic updates should be enabled where possible.
  • Your laptop should have working anti-virus software, which should be kept up-to-date. This is particularly important for Microsoft Windows laptops.
  • You must take care to ensure that personal and confidential data is protected. If you have personal data on your laptop (e.g. information about students you teach, or lists of contact details for research collaborators) you should be using full disk encryption.
  • You must ensure that important files are backed-up appropriately.
 
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<		If you are using your own laptop as opposed to a group laptop and have Microsoft Windows installed you must install Sophos AntiVirus, see LaptopAntiVirus.
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>		PPE IT support will be happy to advise on any of these topics.
 
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Generic laptop information

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Support

 
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>		Laptops provide great flexibility, running a wide range of applications and being easily moved from one location to another, but this flexibility comes with increased support complexity. PPE IT support will provide support for laptops and other mobile devices where possible, which will focus on resolving hardware issues and ensuring core applications work correctly.
 
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<		Most PPE laptop are boot systems with both WinXP and scientific linux installed. Older laptops have SL4 and the latest dell D630 laptops have SL5 installed.
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>		Users of Mac laptops should note that investigations and warranty repairs for hardware and software faults will be completed by Apple UK at a local Apple Store. If your laptop requires to be returned to an Apple Store, it is usually quicker and more convenient if you are able to take it in yourself. The closest Apple Stores are in Buchanan Street and at Braehead.
 
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Specific information for individual laptop types

-- AndrewPickford - 13 Oct 2008

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>		It will not always be possible to support users attempting to use personal devices on the university network, or university-owned devices on their own home networks.

Revision 42016-04-20 - GordonStewart

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Laptop Support

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Most PPE laptop are boot systems with both WinXP and scientific linux installed.

Revision 32009-08-12 - AndrewPickford

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Laptop Support

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Specific information for individual laptop types

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Revision 22008-10-22 - AndrewPickford

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Laptop Support

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Generic laptop information

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  • LaptopInstallations - Information on the installation of group laptops.
  • WifiGeneral - general comments about wireless, with links to articles about windows and about linux.
  Most PPE laptop are boot systems with both WinXP and scientific linux installed. Older laptops have SL4 and the latest dell D630 laptops have SL5 installed.

Revision 12008-10-13 - AndrewPickford

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META TOPICPARENT name="WebHome"

Laptop Support

While laptops provide flexibility they are difficult to maintain. Laptops are therefore provided with a minimal support policy of:

  • Re-installation for troubled configurations.
  • Minimal help for software related issues: focusing on core applications.
  • Support for hardware related issues.

Please read the LaptopAgreement before you start using your PPE laptop.

If you are using your own laptop as opposed to a group laptop and have Microsoft Windows installed you must install Sophos AntiVirus, see LaptopAntiVirus.

Generic laptop information

Most PPE laptop are boot systems with both WinXP and scientific linux installed. Older laptops have SL4 and the latest dell D630 laptops have SL5 installed.

Specific information for individual laptop types

-- AndrewPickford - 13 Oct 2008

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