Difference: ITManagement (1 vs. 12)

Revision 122017-08-11 - GordonStewart

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IT Management

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PPE IT Support

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Within PPE, IT management and support is carried out by the ScotGrid team. Gordon Stewart is the principal point of contact (if it's a Mac issue you might want to try someone else!), but the whole team will be able to help. Infrastructure managed by the PPE team includes the following:
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Within PPE, IT management and support is the overall responsibility of Gordon Stewart, supported by the rest of the ScotGrid team. Gordon is the principal point of contact (if it's a Mac issue you might want to try someone else!), but the whole team will be able to help. Infrastructure managed by the PPE team includes the following:
 
  • PPE Linux user accounts.
  • Desktops and laptops.
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Revision 112016-04-22 - GordonStewart

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IT Management

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 You can report problems or request assistance:

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  • In person, by visiting the team in room 427.
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  • In person, by visiting the team in room 427 (accessible from stair E).
  Please use the phas-ppesysman@glasgow.ac.uk address rather than e-mailing people directly; this is likely to get you a quicker response, ensures that all admins are aware of problems, and prevents your message being missed due to travel or annual leave.
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IT Services

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The university's central IT Services division has responsibility for most centralised systems including:
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The university's central IT Services division has responsibility for centralised systems and services including:
 
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  • Provision of some IT training, including on business systems and office applications.
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  You can find lots of information on the services provided by visiting the IT services web pages.

In particular, you may want to bookmark the IT helpdesk page, through which you can change your GUID password and also access support on university IT systems. This page also includes the latest Spotlight alerts, which provide updates on current university-level IT problems as they develop.

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All use of IT facilities at the university is governed by regulations and policies defined by IT Services.
 
META TOPICMOVED by="GordonStewart" date="1460643001" from="IT.SystemAdministrators" to="IT.ITManagement"

Revision 102016-04-20 - GordonStewart

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IT Management

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 The School of Physics and Astronomy has its own IT staff who manage the following infrastructure:

  • Most networking, including the wireless networks.
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  • GUPHYSICS Windows accounts (PPE admins can reset passwords, but cannot create accounts).
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  • GUPHYSICS Windows accounts (PPE admins can perform some management tasks, including resetting passwords, for PPE users).
 

You can find some more information on the school IT web pages, or by contacting Ian Anthony (Windows and general support) or Jon Trinder (networking) in room 238.

Revision 92016-04-14 - GordonStewart

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META TOPICPARENT name="WebHome"

IT Management

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 The university's central IT Services division has responsibility for most centralised systems including:

  • GUID account and password management.
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  • Staff and student e-mail.
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  • Web applications including MyGlasgow and Moodle.
  • Standard Staff Desktop and Common Student Compute Environment machines.
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  • Business systems: purchasing, payroll, finance, human resources, etc.
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>
 
  • Provision of some IT training, including on business systems and office applications.

You can find lots of information on the services provided by visiting the IT services web pages.

In particular, you may want to bookmark the IT helpdesk page, through which you can change your GUID password and also access support on university IT systems. This page also includes the latest Spotlight alerts, which provide updates on current university-level IT problems as they develop.

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META TOPICMOVED by="GordonStewart" date="1460643001" from="IT.SystemAdministrators" to="IT.ITManagement"

Revision 82016-04-13 - GordonStewart

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IT Management

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  • By e-mail: phas-ppesysman@glasgow.ac.uk (mail sent to this address will be received by the whole team).
  • In person, by visiting the team in room 427.
Changed:
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Please use the phas-ppesysman@glasgow.ac.uk address rather than e-mailing people directly, as this is likely to get you a quicker response, ensures that all admins are aware of problems, and prevents your message being missed due to travel or annual leave.
>
>
Please use the phas-ppesysman@glasgow.ac.uk address rather than e-mailing people directly; this is likely to get you a quicker response, ensures that all admins are aware of problems, and prevents your message being missed due to travel or annual leave.
 

School IT

The School of Physics and Astronomy has its own IT staff who manage the following infrastructure:

  • Most networking, including the wireless networks.
  • GUPHYSICS Windows accounts (PPE admins can reset passwords, but cannot create accounts).
Added:
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>

You can find some more information on the school IT web pages, or by contacting Ian Anthony (Windows and general support) or Jon Trinder (networking) in room 238.

 
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School IT

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IT Services

 
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The PPE System Administrators are able to reset GUPHYSICS Active Directory account passwords, assist with the configuration of email clients and provide wireless network pins. School IT system administrators manager other aspects of departmental infrastructure, including:
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>
The university's central IT Services division has responsibility for most centralised systems including:
 
Changed:
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<
>
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  • GUID account and password management.
  • Staff and student e-mail.
  • Office 365.
  • Web applications including MyGlasgow and Moodle.
  • Standard Staff Desktop and Common Student Compute Environment machines.
  • Canon pull printing.
  • The Eduroam wireless network and remote access.
  • Remote access by Virtual Private Network (VPN).
  • Business systems: purchasing, payroll, finance, human resources, etc.
  • Provision of some IT training, including on business systems and office applications.
 
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Information on school IT, including contact details, can be found at:
>
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You can find lots of information on the services provided by visiting the IT services web pages.
 
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http://www.gla.ac.uk/schools/physics/studentstaff/it/
>
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In particular, you may want to bookmark the IT helpdesk page, through which you can change your GUID password and also access support on university IT systems. This page also includes the latest Spotlight alerts, which provide updates on current university-level IT problems as they develop.

Revision 72016-04-08 - GordonStewart

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System Administrators

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IT Management

 
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Reporting a Problem

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Three separate groups are involved in the management of the IT infrastructure that you will encounter: PPE group support, school IT support, and the university's IT Services Division.
 
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Please check if the problem is a school matter (see below), if not then email phas-ppesysman@glasgow.ac.uk address with a detailed description of the problem together with any diagnostic information.
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Any problems will likely be resolved most quickly if you can direct them to the appropriate support team. If you're unsure about who to contact, PPE support will be able to point you in the right direction.

PPE IT Support

 
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  • Email sent to the phas-ppesysman@glasgow.ac.uk address is distributed to all of the System Administrators.
  • Please do not email a System Administrator directly.
  • Email is the prefered contact method, but note requests for password resets should be made in person when possible.
PPE system administration is presently being handled by the ScotGrid sys-admins, who may be found in room 427A. Problems can also be reported in person, although we'd request that where possible you do this during the afternoon.
>
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Within PPE, IT management and support is carried out by the ScotGrid team. Gordon Stewart is the principal point of contact (if it's a Mac issue you might want to try someone else!), but the whole team will be able to help. Infrastructure managed by the PPE team includes the following:

  • PPE Linux user accounts.
  • Desktops and laptops.
  • PPE servers, including local web servers and the log-in service (ppelx).
  • PPE printers (not the pull printers).
  • Parts of the local network, including switches in labs.
  • AFS and NFS storage.
  • The batch system.
You can report problems or request assistance:

  • By e-mail: phas-ppesysman@glasgow.ac.uk (mail sent to this address will be received by the whole team).
  • In person, by visiting the team in room 427.

Please use the phas-ppesysman@glasgow.ac.uk address rather than e-mailing people directly, as this is likely to get you a quicker response, ensures that all admins are aware of problems, and prevents your message being missed due to travel or annual leave.

School IT

The School of Physics and Astronomy has its own IT staff who manage the following infrastructure:

  • Most networking, including the wireless networks.
  • GUPHYSICS Windows accounts (PPE admins can reset passwords, but cannot create accounts).
 

School IT

Revision 62015-11-06 - GordonStewart

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META TOPICPARENT name="WebHome"

System Administrators

Reporting a Problem

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Please check if the problem is a faculty/departmental matter (see below), if not then email ppesysman@physics.gla.ac.uk with a detailed description of the problem together with any diagnostic information.
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>
Please check if the problem is a school matter (see below), if not then email phas-ppesysman@glasgow.ac.uk address with a detailed description of the problem together with any diagnostic information.
 
Changed:
<
<
>
>
 
  • Please do not email a System Administrator directly.
  • Email is the prefered contact method, but note requests for password resets should be made in person when possible.
Added:
>
>
PPE system administration is presently being handled by the ScotGrid sys-admins, who may be found in room 427A. Problems can also be reported in person, although we'd request that where possible you do this during the afternoon.
 
Changed:
<
<

Faculty/Departmental IT

>
>

School IT

 
Changed:
<
<
The PPE System Administrators are able to reset GUPHYSICS Active Directory account passwords, assist with the configuration of email clients and provide wireless network pins. Problem reports concerning other aspects of the departmental infrastructure:
>
>
The PPE System Administrators are able to reset GUPHYSICS Active Directory account passwords, assist with the configuration of email clients and provide wireless network pins. School IT system administrators manager other aspects of departmental infrastructure, including:
 
  • login.physics.gla.ac.uk
  • titania.physics.gla.ac.uk
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  • Wireless Network
  • Email matters in general
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should be emailed to faculty-it@physics.gla.ac.uk
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Information on school IT, including contact details, can be found at:
 
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System Administrator

AndrewPickford

Room 473

(All email should be send to ppesysman@physics.gla.ac.uk as stated above.)

In the case where AndrewPickford is unable to respond MikeKenyon may be able to help.

-- AndrewPickford - 08 Aug 2008

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http://www.gla.ac.uk/schools/physics/studentstaff/it/

Revision 52010-09-17 - AndrewPickford

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META TOPICPARENT name="WebHome"

System Administrators

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  • Email sent to the ppesysman@physics.gla.ac.uk address is distributed to all of the System Administrators.
  • Please do not email a System Administrator directly.
Changed:
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  • Please do not contact a System Administrator by phone or in person unless in an emergency.
>
>
  • Email is the prefered contact method, but note requests for password resets should be made in person when possible.
 

Faculty/Departmental IT

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  AndrewPickford
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Room 473
 (All email should be send to ppesysman@physics.gla.ac.uk as stated above.)

In the case where AndrewPickford is unable to respond MikeKenyon may be able to help.

Revision 42009-06-05 - AndrewPickford

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META TOPICPARENT name="WebHome"
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System Adminstrators

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System Administrators

 

Reporting a Problem

Revision 32008-12-03 - AndrewPickford

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META TOPICPARENT name="WebHome"

System Adminstrators

Reporting a Problem

Changed:
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Please check if the problem is a departmental matter (see below), if not then email ppesysman@physics.gla.ac.uk with a detailed description of the problem together with any diagnostic information.
>
>
Please check if the problem is a faculty/departmental matter (see below), if not then email ppesysman@physics.gla.ac.uk with a detailed description of the problem together with any diagnostic information.
 
  • Email sent to the ppesysman@physics.gla.ac.uk address is distributed to all of the System Administrators.
  • Please do not email a System Administrator directly.
  • Please do not contact a System Administrator by phone or in person unless in an emergency.
Changed:
<
<

Departmental matters

>
>

Faculty/Departmental IT

  The PPE System Administrators are able to reset GUPHYSICS Active Directory account passwords, assist with the configuration of email clients and provide wireless network pins. Problem reports concerning other aspects of the departmental infrastructure:

Revision 22008-08-14 - AndrewPickford

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META TOPICPARENT name="WebHome"
Added:
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System Adminstrators

 

Reporting a Problem

Please check if the problem is a departmental matter (see below), if not then email ppesysman@physics.gla.ac.uk with a detailed description of the problem together with any diagnostic information.

Revision 12008-08-08 - AndrewPickford

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Added:
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META TOPICPARENT name="WebHome"

Reporting a Problem

Please check if the problem is a departmental matter (see below), if not then email ppesysman@physics.gla.ac.uk with a detailed description of the problem together with any diagnostic information.

  • Email sent to the ppesysman@physics.gla.ac.uk address is distributed to all of the System Administrators.
  • Please do not email a System Administrator directly.
  • Please do not contact a System Administrator by phone or in person unless in an emergency.

Departmental matters

The PPE System Administrators are able to reset GUPHYSICS Active Directory account passwords, assist with the configuration of email clients and provide wireless network pins. Problem reports concerning other aspects of the departmental infrastructure:

should be emailed to faculty-it@physics.gla.ac.uk

System Administrator

AndrewPickford

(All email should be send to ppesysman@physics.gla.ac.uk as stated above.)

In the case where AndrewPickford is unable to respond MikeKenyon may be able to help.

-- AndrewPickford - 08 Aug 2008

 
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