• Standard Staff Desktop and Common Student Compute Environment machines.

• In person, by visiting the team in room 427 (accessible from stair E).

• The VoIP telephone system.

• Providing some IT training, including on business systems and office applications.
• Advising on information security.

• GUPHYSICS Windows accounts (PPE admins can perform some management tasks, including resetting passwords, for PPE users).

• Staff and student e-mail.

• Web applications including MyGlasgow for staff, MyGlasgow for students and Moodle.
• Standard Staff Desktop and Common Student Compute Environment machines.

• Business systems: purchasing, payroll, finance, human resources, etc.

• School web pages hosted at http://www.gla.ac.uk/schools/physics/.

You can find some more information on the school IT web pages, or by contacting Ian Anthony (Windows and general support) or Jon Trinder (networking) in room 238.

IT Services

• GUID account and password management.
• Staff and student e-mail.
• Office 365.
• Web applications including MyGlasgow and Moodle.
• Standard Staff Desktop and Common Student Compute Environment machines.
• Canon pull printing.
• The Eduroam wireless network and remote access.
• Remote access by Virtual Private Network (VPN).
• Business systems: purchasing, payroll, finance, human resources, etc.
• Provision of some IT training, including on business systems and office applications.

IT Management

PPE IT Support

• PPE Linux user accounts.
• Desktops and laptops.
• PPE servers, including local web servers and the log-in service (ppelx).
• PPE printers (not the pull printers).
• Parts of the local network, including switches in labs.
• AFS and NFS storage.
• The batch system.

• By e-mail: phas-ppesysman@glasgow.ac.uk (mail sent to this address will be received by the whole team).
• In person, by visiting the team in room 427.

Please use the phas-ppesysman@glasgow.ac.uk address rather than e-mailing people directly, as this is likely to get you a quicker response, ensures that all admins are aware of problems, and prevents your message being missed due to travel or annual leave.

School IT

The School of Physics and Astronomy has its own IT staff who manage the following infrastructure:

• Most networking, including the wireless networks.
• GUPHYSICS Windows accounts (PPE admins can reset passwords, but cannot create accounts).

• Email sent to the phas-ppesysman@glasgow.ac.uk address is distributed to all of the System Administrators.

School IT

• Email is the prefered contact method, but note requests for password resets should be made in person when possible.

System Administrators

Faculty/Departmental IT

System Adminstrators

Reporting a Problem

Please check if the problem is a departmental matter (see below), if not then email ppesysman@physics.gla.ac.uk with a detailed description of the problem together with any diagnostic information.

• Email sent to the ppesysman@physics.gla.ac.uk address is distributed to all of the System Administrators.
• Please do not email a System Administrator directly.
• Please do not contact a System Administrator by phone or in person unless in an emergency.

Departmental matters

The PPE System Administrators are able to reset GUPHYSICS Active Directory account passwords, assist with the configuration of email clients and provide wireless network pins. Problem reports concerning other aspects of the departmental infrastructure:

• login.physics.gla.ac.uk
• titania.physics.gla.ac.uk
• http://www.physics.gla.ac.uk/
• Wireless Network
• Email matters in general

should be emailed to faculty-it@physics.gla.ac.uk

System Administrator

AndrewPickford

(All email should be send to ppesysman@physics.gla.ac.uk as stated above.)

In the case where AndrewPickford is unable to respond MikeKenyon may be able to help.

-- AndrewPickford - 08 Aug 2008