IT Management

Three separate groups are involved in the management of the IT infrastructure that you will encounter: PPE group support, school IT support, and the university's IT Services Division.

Any problems will likely be resolved most quickly if you can direct them to the appropriate support team. If you're unsure about who to contact, PPE support will be able to point you in the right direction.

PPE IT Support

Within PPE, IT management and support is carried out by the ScotGrid team. Gordon Stewart is the principal point of contact (if it's a Mac issue you might want to try someone else!), but the whole team will be able to help. Infrastructure managed by the PPE team includes the following:

• PPE Linux user accounts.
• Desktops and laptops.
• PPE servers, including local web servers and the log-in service (ppelx).
• PPE printers (not the pull printers).
• Parts of the local network, including switches in labs.
• AFS and NFS storage.
• The batch system.

• By e-mail: phas-ppesysman@glasgow.ac.uk (mail sent to this address will be received by the whole team).
• In person, by visiting the team in room 427.

Please use the phas-ppesysman@glasgow.ac.uk address rather than e-mailing people directly, as this is likely to get you a quicker response, ensures that all admins are aware of problems, and prevents your message being missed due to travel or annual leave.

School IT

The School of Physics and Astronomy has its own IT staff who manage the following infrastructure:

• Most networking, including the wireless networks.
• GUPHYSICS Windows accounts (PPE admins can reset passwords, but cannot create accounts).

School IT

The PPE System Administrators are able to reset GUPHYSICS Active Directory account passwords, assist with the configuration of email clients and provide wireless network pins. School IT system administrators manager other aspects of departmental infrastructure, including:

• login.physics.gla.ac.uk
• titania.physics.gla.ac.uk
• http://www.physics.gla.ac.uk/
• Wireless Network
• Email matters in general

Information on school IT, including contact details, can be found at:

http://www.gla.ac.uk/schools/physics/studentstaff/it/