Difference: ITManagement (10 vs. 11)

Revision 112016-04-22 - GordonStewart

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META TOPICPARENT	name="WebHome"

IT Management

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You can report problems or request assistance:

By e-mail: phas-ppesysman@glasgow.ac.uk (mail sent to this address will be received by the whole team).

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In person, by visiting the team in room 427.

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In person, by visiting the team in room 427 (accessible from stair E).

Please use the phas-ppesysman@glasgow.ac.uk address rather than e-mailing people directly; this is likely to get you a quicker response, ensures that all admins are aware of problems, and prevents your message being missed due to travel or annual leave.

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IT Services

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The university's central IT Services division has responsibility for most centralised systems including:

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The university's central IT Services division has responsibility for centralised systems and services including:

GUID account and password management.
Staff and student e-mail.

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Canon pull printing.
The Eduroam wireless network and remote access.
Remote access by Virtual Private Network (VPN).

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The VoIP telephone system.

Business systems: purchasing, payroll, finance, human resources, etc.

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Provision of some IT training, including on business systems and office applications.

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Providing some IT training, including on business systems and office applications.
Advising on information security.

You can find lots of information on the services provided by visiting the IT services web pages

In particular, you may want to bookmark the IT helpdesk page, through which you can change your GUID password and also access support on university IT systems. This page also includes the latest Spotlight alerts, which provide updates on current university-level IT problems as they develop.

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All use of IT facilities at the university is governed by regulations and policies

defined by IT Services.

META TOPICMOVED	by="GordonStewart" date="1460643001" from="IT.SystemAdministrators" to="IT.ITManagement"

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