Difference: ITManagement (5 vs. 6)

Revision 62015-11-06 - GordonStewart

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META TOPICPARENT name="WebHome"

System Administrators

Reporting a Problem

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<		Please check if the problem is a faculty/departmental matter (see below), if not then email ppesysman@physics.gla.ac.uk with a detailed description of the problem together with any diagnostic information.
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>		Please check if the problem is a school matter (see below), if not then email phas-ppesysman@glasgow.ac.uk address with a detailed description of the problem together with any diagnostic information.
 
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  • Please do not email a System Administrator directly.
  • Email is the prefered contact method, but note requests for password resets should be made in person when possible.
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>		PPE system administration is presently being handled by the ScotGrid sys-admins, who may be found in room 427A. Problems can also be reported in person, although we'd request that where possible you do this during the afternoon.
 
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Faculty/Departmental IT

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School IT

 
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<		The PPE System Administrators are able to reset GUPHYSICS Active Directory account passwords, assist with the configuration of email clients and provide wireless network pins. Problem reports concerning other aspects of the departmental infrastructure:
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>		The PPE System Administrators are able to reset GUPHYSICS Active Directory account passwords, assist with the configuration of email clients and provide wireless network pins. School IT system administrators manager other aspects of departmental infrastructure, including:
 
  • login.physics.gla.ac.uk
  • titania.physics.gla.ac.uk
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  • Wireless Network
  • Email matters in general
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<		should be emailed to faculty-it@physics.gla.ac.uk
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>		Information on school IT, including contact details, can be found at:
 
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System Administrator

AndrewPickford

Room 473

(All email should be send to ppesysman@physics.gla.ac.uk as stated above.)

In the case where AndrewPickford is unable to respond MikeKenyon may be able to help.

-- AndrewPickford - 08 Aug 2008

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>		http://www.gla.ac.uk/schools/physics/studentstaff/it/
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