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Email Access

Hints and recipes for handling the changeover to IT Services email system.

Basic Process

  • Read the rest of this page before starting, including the Potential Problems section!

  • Check that your new IT Services email account exists. This can be done going to the Outlook web access page at and loging in using your GUID username and password. If you don't know your GUID or don't remember the password contact the IT Services help desktop on extension 4800.

  • Once your email clients are setup and working contact Shane Kelly ( to request your email to be changed over. Any email sent to your old address will now be forwarded to your email Inbox.

Individual Email Client Setup

The campus email server can be access via the IMAP protocol for reading email and the SMTP protocol for sending email.

  • Incoming server: using TLS on port 143 or using SSL on port 993
  • Outgoing SMTP server: using TLS on port 587

Thunderbird (version 3 or above)

Open the Account Settings window (Tools->Account Settings) and select Add Mail Account... from the Account Actions pull down list near the bottom for the window. Fill in the first pop up window:


and click continue.

Thunderbird will auto fill-in the next window, but the values are incorrect.


Change the user name to your GUID. Change the incoming server to, type IMAP, port 993 and select SSL/TLS from the pull down menu. Change the outgoing server to, port 587, type STARTTLS. Then select 'Re-test Configuration'. The window should then change to:


At this point select 'Manual Setup' and in the 'Server Settings' change the Authentication Method to 'Normal Password'.


and click 'OK'. This sets up the incoming email configuration.

To finish the outgoing email configuration open up the 'Account Settings' window again and select 'Outgoing Server(SMTP)' near the bottom. From the list of outgoing servers edit the server. Change the user name setting to your GUID and check the rest of the settings match the following:


Pine or Alpine

A configuration file for pine lives in each users home directory and is called .pinerc. Note on SL5 machines alpine has replaced pine, but still uses the same .pinerc configuration file. If the file does not exist run pine or alpine and exit from it, this should create the configuration file.

To configure pine open the .pinerc file in a text editor and set the following as shown, substituting your GUID and email addresses as appropriate. Note these configuration variable may be spread out within the configuration file, just search for and edit them as required.
customized-hdrs=From: _your_name_ <>

If in the feature-list= section of the configuration file you have use-sender-not-x-sender change it to no-use-sender-not-x-sender.

Run pine or alpine and use your GUID password to login to the campus mail server. Two additional configurations my prove useful:

  • To make saved folders on the campus mail server visible (not just the mail server inbox) go to pines (S)etup page page and select (L) collectionLists. (A)dd a new collection list and set it up as (substituting in your guid):
Nickname  : Campus
Server    :
Path      : 
View      :

  • To stop empty directories on the mail server showing up in the mail folder list go to the (S)etup page, then (C)onfigure then select 'Hide Empty Directories' under the 'Folder Preferences' section.

Potential Problems

External Mailing lists

Many mailing lists only except email from subscribed email addresses. Your address will be subscribed but your address will not be. If you can talk to the list manager they may be able to remove your old address and add your new address. The mailing lists may also have a web interface to subscribe and unsubscribe email addresses. Other lists can be (un)subscribed to by sending email to the list control email address, typically the unsubscribe request would have to come from the email address to be unsubscribed.

Plan ahead is the order of the day here.

-- AndrewPickford - 2011-06-14

Topic attachments
I Attachment History Action Size Date Who Comment
PNGpng thunderbird-add-account-1.png r1 manage 32.2 K 2011-06-14 - 14:00 AndrewPickford  
PNGpng thunderbird-add-account-2.png r2 r1 manage 68.4 K 2011-06-14 - 14:37 AndrewPickford  
PNGpng thunderbird-add-account-3.png r1 manage 58.6 K 2011-06-14 - 14:41 AndrewPickford  
PNGpng thunderbird-add-account-4.png r1 manage 174.5 K 2011-06-14 - 14:43 AndrewPickford  
PNGpng thunderbird-add-account-5.png r1 manage 45.1 K 2011-06-14 - 14:50 AndrewPickford  
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Topic revision: r6 - 2011-09-22 - AndrewPickford
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